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With the increasing urbanization of rural areas, conflicts between homeowners and wildlife are becoming more common. County extension offices frequently receive telephone calls from individuals who are experiencing problems with wildlife. In most cases, extension staff provides assistance over the phone or by mail. However, there are no guidelines for the distribution of information nor is there training for extension personnel. Each county office collects and distributes information differently. Because there is no follow-up to inquiries, little is known about what the homeowners actually do or whether the problems were solved. With some wildlife species, there is a question of whether we should advise the homeowner to seek help from a resource professional directly, without trying control methods themselves.