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Military Veterans' Perceptions of Healthcare Providers' Cultural Competence

Kristin M Ruiz, University of Nebraska - Lincoln


Cultural competence is a complex phenomenon. The need for provision of culturally competent healthcare has been expressed for decades. While the literature is not lacking for definitions of cultural competence, conceptual frameworks for cultural competence, or instruments to quantitatively measure a healthcare provider’s cultural competence, it remains elusive what cultural competence is and how healthcare providers can attain this needed attribute. Perceptions of those who receive healthcare services, the patients, has been lacking to help describe and understand the complexities of culturally competent healthcare. The purpose of this study was to obtain patient perceptions of cultural competence of their healthcare providers. Researchers have identified the need for qualitative research to obtain these patient perceptions. Military veterans were selected as the patient population to describe their experiences with healthcare providers related to cultural competence. The findings of this study provided valuable information which can be utilized to provide healthcare students as well as practitioners guidance for development culturally competent practice in working with military veterans. The perceptions of patients cannot be overlooked when describing and developing cultural competence related to provision of healthcare.

Subject Area

Education|Health care management

Recommended Citation

Ruiz, Kristin M, "Military Veterans' Perceptions of Healthcare Providers' Cultural Competence" (2018). ETD collection for University of Nebraska-Lincoln. AAI10845541.