Date of this Version
Electronic Journal of Academic and Special Librarianship (Spring 2004) 5(1). Also available at http://southernlibrarianship.icaap.org/content/v05n01/becker_d01.htm.
The Cape Technikon was the first member of the CALICO consortium of five academic libraries in the Western Cape, South Africa to implement Metalib and SFX technology.
Metalib is a library portal that enables users to search multiple database sources simultaneously, while SFX provides “context-sensitive” linking. This article examines local technical and staffing issues, managing the implementation process using the traditional African principles of ubuntu and batho pele (putting “people first”), and the marketing campaign leading to the final launch of the product.
The use of questionnaires at various stages of the implementation process to evaluate users’ opinions and input is described with relevant results displayed.