Leadership Institute


Date of this Version



Published in Journal of Management 7:1 (1981), pp. 53–68. Copyright © 1981 Southern Muiagement Association; published by Elsevier Science. Used by permission.


This field study examined the effects of MBO on measures of quantity and quality of performance and satisfaction with the work and supervision among employees in a human services agency. Although not all the quantity measures improved significantly, the combined measure for quantity of performance and one of two quality measures showed significant improvement following implementation of MBO. Satisfaction with supervision also significantly improved but not satisfaction with work. The study lends support to the use of MBO in public sector organizations.