Date of this Version
Bhatti, R., Marwat, A. and Khan, S. A. (2015). User’s Perception of Services Quality of The Central Public Library Bahawalpur. Library Philosophy & Practice. (e-Journal).
The study aimed at investigating the user’s perception of services quality provided by the Central Public Library of Bahawalpur. Survey among library users was administered and data was collected with the help of questionnaire. Findings of the study revealed that the Central Public Library of Bahawalpur is offering good quality of services for its users. Respondents were satisfied with different library services including, library books, journals, dictionaries, encyclopedias, Internet services, special collection, periodical collections, reference service, adult education program, reading room facility, library environment, opening hours and attitude of library staff with the library users. Respondents demanded e-resources of information in the library and suggested that library should provide training programs for its users to make the better use of library services. Study concludes that the overall services quality offered by the Central Public Library of Bahawalpur is satisfactory.