Date of this Version
Emezie, Nkeiru. A. (2018). Stepping Up The Ladder To Meet User Needs: Innovative Library Services And Practices In A Nigerian University. Library Philosophy and Practice.
Innovative services and practices are the buzzwords in today’s libraries. Changes brought about by the electronic environment has impacted on libraries and caused a transformation in services and practices. Consequently, the library of the Federal University of Technology Owerri (FUTO) has keyed into this paradigm by changing its conventional approach. This article explored various innovative services and practices in FUTO library. It also identified the benefits and extent of innovative services and practices in the library. A descriptive survey was adopted for the study while questionnaire was used as data collection instrument. Findings revealed a remarkable increase in library patronage, library visibility, use of library resources (databases), access to OPAC and supportive staff among others. It was also discovered that the extent of innovative services and practices in the library was high in various areas such as: library visibility (Mean=3.54), library patronage (Mean= 3.45), dependence on the library for research (Mean=3.27), longer hours by patrons (Mean=3.05), more followers on social media (Mean=3.00) etc. The study also identified some challenges hindering effective innovative services and practices. It was discovered that constant electricity coupled with inadequate funds were major roadblocks. Despite these challenges, it was observed that the library is not relenting in efforts to unleash her full potential in providing services that align with the needs of the present environment.