Date of this Version
Users' Satisfaction with Information Resources and Services: A Survey of GC University Library Lahore
Khurram Shahzad, Librarian, GC University Lahore
The basic objective of this article is to know users’ satisfaction with GC University Library’s resources and services. An effort was also made to know the impact of university library resources and services upon users’ work. Research was done by using a survey method. Self-structured questionnaire was used in order to get the desired objectives of the study. Findings show users’ levels of satisfaction with online catalog, reference services, book materials, Interlibrary loan, usefulness of the information received in the library, library professionals’ availability, library staff friendliness, librarians’ expertise, service delivery time, library instruction, working hours, computer equipment, recorded webinars, the ability to print in the library, the ability to scan in the library, research guides, use the library website, use library databases, talk to a librarian via chat, Email a librarian, request books or articles, access e-books etc. and the time it takes to serve users. The article offers recommendations for further improving the university’s library services.
Almost no researches are done to know the users’ satisfaction with information resources and services of GC University Library Lahore before this paper. This article will prove highly fruitful in improving services of GC University Library Lahore that has many characteristics.