Libraries at University of Nebraska-Lincoln


Date of this Version

Fall 11-30-2019

Document Type



1. Bakker (T). Virtual Reference Services: connecting users with experts and supporting the development of skills. LIBER QUARTERLY. ISSN: 1435-5205.

2. Das (S.S), Balasubramanian (P) and Chowdhury (A.R). Webometrics Ranking (WR) of World Universities and National Institutional Ranking Framework (NIRF): A Comparative Study. SRELS Journal of Information Management 56,3; 2019,p. 154- 158.

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4. Qobose (E) and Molognayi (B). Evaluating Virtual Reference Service at University of Botswana Library: A case study of Question Point. IFLA WLIC, Cape Town.

5. Shaw (K) and Spink (A). University Library Virtual Reference Services: Best Practices and Continuous improvement. Australian Academic & Research Libraries. 40,3; 2009, p.192-205. DOI: 10.1080/00048623.2009.10721404.

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With the advancement of Information Communication and Technology (ICT) development is taking place at a rapid rate. Hence in order to stay in the limelight one must keep themselves updated with the latest technological trend. This chapter focuses on the Virtual Reference Service (VRS) provided by eight universities from Tamil Nadu. Various services that can be provided under VRS have been identified based on minimal cost and maximum benefit approach. We have made a comparison of these Universities right from their NAAC grade to NIRF ranking 2019 and eventually the VRS. The amount of funds utilized has also been discussed in comparison to their ranking received. Based on this study one can get a clear idea about the status of VRS provided by these universities.