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Consider that some high-quality learning processes in higher education are impossible without the use of technology, particularly considering its impact on the development of abilities & skills for the 21st-century. Shifting from a paper resource to a digital format enables users with a variety of access and usage options. Still, at the same time, some other challenges emerged which include the quality, cost, life, validity and credibility of digital contents. This research work is a detailed description of the challenges/ problems confronting by the researchers while accessing digital information resources.
Methodology- This study designed a quantitative research method by using a convenience sampling technique. An adapted questionnaire was used for data collection. Data were collected from the two hundred and eleven postgraduate students from the public and private universities, those charted from the HEC and available at the HEC digital library website.
Findings- The results of this research study established a variety of issues and challenges that users faced while accessing online library databases and other digital resources like restricted access to digital resources, a lack of user knowledge, unreliability of information, ineffective database layouts, information management, poor internet download speeds, and data security.
Originality/value: This research has provided a major contribution to identification, understanding of the challenges while using and accessing of library online digital resources by researchers of Pakistan higher education institutes. The management of academic institutions can learn from the findings and recommendations.