Academic libraries today are facing their greatest challenge since the explosion in tertiary education and academic publishing all over the world. In every institution, there is an existence of academic libraries to support teaching, learning and research work. Academic libraries were mostly established to support higher learning institutions in order to promote research teaching and learning in the universities. Faculty and students mostly make use of the library for information they may need to satisfy their needs in their academic discourse. This paper examines the relationship between service quality and users satisfaction at UHAS and also examines how user surveys have been employed. The study revealed that the faculty and students who formed the population of the study were found to have used the library mostly. It was revealed that users were satisfied with the services of the library.