Libraries at University of Nebraska-Lincoln


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This paper is a preliminary attempt to analyze the impact of different aspects on the users’ trust. With the increasing importance of service sector, the research on service quality is also increasing. However, the research on library service quality is very limited especially incorporating the aspect of user trust. Now, this study put emphasis on two issues, viz, the impact of library services quality on the level of user trust and to find the answer to the question whether there is a difference in the expectation of the user and reality in terms of service quality of the library. Our findings show that user trust on library depends on the amount of information it is providing, the knowledge of the staffs of the library and the library as a place.