The COVID 19 pandemic had an immense impact on libraries which led to some being closed and others offering reduced services to patrons. The new normal of the COVID-19 pandemic has necessitated the need for access to information with less interaction with physical copies or being physically in the library. The purpose of this study was to investigate information service delivery at the Parliament of Zimbabwe library during the COVID-19 pandemic era. The research utilised both qualitative and quantitative approaches with semi-structured questionnaire and interviews as the research instruments. The findings of the study showed that most of the library resources were accessible only when the users physically visited the library and this was limited due the lockdown restrictions. The study concluded that the Parliament of Zimbabwe Library services were very limited due to limited online services, partial closure of the library and health risks. The research recommends that the Parliament of Zimbabwe library should adopt and utilise information and communication technologies (ICTs) to enhance both physical and remote access to resources.