Libraries at University of Nebraska-Lincoln


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The university library is an integral part of the university, as it provides and ensures access to quality information resources and services. The quality of information services provided by university libraries depends on various factors including institutional factors. This study, thus, investigates institutional factors as determinants of perceived quality service delivery by personnel in university libraries in Benue State, Nigeria. The study adopted the descriptive survey research design. The population of the study comprised all 262 library personnel in four university libraries in Benue State, Nigeria. Total enumeration method was adopted and structured questionnaire was used for data collection. Data were analysed using descriptive and inferential statistics, Pearson’s Product Moment Correlation and multiple regression analysis was used to test the null hypotheses at 0.05 level of significance. The result showed that the most prevailing quality services delivered include: informing users about the service time (=3.43; std dev. = .690); library opens to readers at the appropriate time (=3.39; std dev. = .772); users’ records are appropriately kept and maintained (=3.36; std dev. = .850) among others. The prevailing institutional factors in these libraries were: ICT facilities (=2.67; std dev. = .83), technical support (=2.67; std dev. = .92), managerial/administrative support (=2.59; std dev. = .85), funding (=2.59; std dev. = .96) and training (=2.52; std dev. =.98). Institutional factors (r = .350; p < 0.05) has significant positive relationship with the perceived quality service delivery in university libraries in Benue State, Nigeria. Institutional factors determined quality service delivered in university libraries in Benue State, Nigeria. Library management should invest in continuous training and professional development for library staff to enhance their skills and expertise to facilitate effective and efficient service delivery.