Libraries at University of Nebraska-Lincoln
Date of this Version
3-14-2024
Document Type
Article
Abstract
The delivery of services in an academic department relies on its ability to manage records through good records management practices. This study was carried out to examine the records management practices in the Academic Registrar’s Department (ARD) of All Saints University Lango (ASUL), and how they impact service delivery. The objectives were to examine the types of records kept, records management practices, and the associated challenges, and recommend strategies for improvement. The study used a case study design with a qualitative approach that was employed in the study. Purposive and convenient sampling was carried out on the study participants. Data was collected from 13 respondents including three registrars, two records staff, two secretaries, one IT support team, and five students. This was done through interviews, participant and direct observation, and document analysis. The study found that ARD generated various types of records including, academic result results, academic programs, reports, and individual student files. The study found that the records storage conditions were poor and records files were packed and retained on the office table and the floor. Records staff, Secretaries and Registrars managing academic records had limited records management knowledge and skills which affected service delivery. The study recommended that ASUL employ professional records management staff to manage academic records and train all ARO staff on records management practices to ensure effective service delivery.