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Abstract

I. Introduction

II. The Politics of Adoption and Appointment … A. Clearing the Legislative Hurdles … B. Appointing the First Ombudsman … C. Legislators as Complaint Handlers

III. Powers and Procedure of the Nebraska Ombudsman … A. Statutory Authority … B. Operation Procedures of the Ombudsman Office … 1. Staff … 2. Office Routine … 3. Publicity for the Office

IV. Analysis of the Ombudsman’s Caseload … A. Number and Type of Cases … 1. Case Categories … 2. Types of Complaints … 3. Official Misconduct … B. Elapsed Time from Start to Finish … C. Referrals from Legislators … D. Agencies Involved in Cases … E. Cases from the Nebraska Poor

V. Conclusion: Response to the Criticisms

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