Off-campus UNL users: To download campus access dissertations, please use the following link to log into our proxy server with your NU ID and password. When you are done browsing please remember to return to this page and log out.

Non-UNL users: Please talk to your librarian about requesting this dissertation through interlibrary loan.

The effect of learning style accommodation on university foodservice employees' computer aversion and learning outcomes using multimedia computer -based training

Gary Lee Frantz, University of Nebraska - Lincoln

Abstract

The purpose of this study was to determine the effect of two employee-training methods upon learning transfer and aversion to computer based training (CBT) and the relationship to individual learning styles. Learning styles were assessed using Bernice McCarthy's Learning Type Measure (LTM®). Computer aversion was determined using a modified version of Scott Meier's Computer Aversion Scale©. Knowledge transfer was measured using a 25-question, multiple choice, competency-based skill exam. The training concept taught was foodservice customer service. ^ The three-phase study consisted of a pre-test, post-test, control design. Phase 1 was an initial survey to determine subjects' pre-test computer based training aversion, skill knowledge level, individual learning styles, and demographics. Phase 2 consisted of three workplace-training interventions. Training intervention one (TI-1) used the multimedia CD-ROM Check Please!: Performance Training for Restaurant Servers© . The second intervention (TI-2) consisted of a constructivist-based module designed to accommodate the four McCarthy' learning styles—Imaginative, Analytic, Common Sense, and Dynamic. McCarthy's work is based on David Kolb's cycle of learning. The third intervention (TI-3) was that of no training, and used as a control group. Subjects received the identical phase 1 computer aversion and skill knowledge measurement in the Phase 3 post-test survey. ^ Eighty full-time, part-time and student midwestem university foodservice workers participated in this study. Correlations between learning types, pre-, post-test computer aversion and learning were assessed; followed by a MANOVA test for training intervention effect. Preferred learning types were analyzed for demographic differences, and relation to the two criterion measures. Age, gender and age-gender interaction, with education level controlled, were determined by an ANCOVA statistic. ^ Results of this study concluded that both the CD-ROM and 4MAT ® process significantly impacted learning transfer and computer aversion, with learning making the largest discriminant contribution. The use of computer based training did not highly influence computer aversion; and preferred learning type did not appear to influence learning transfer or change in computer aversion. ^

Subject Area

Education, Adult and Continuing|Education, Technology of

Recommended Citation

Frantz, Gary Lee, "The effect of learning style accommodation on university foodservice employees' computer aversion and learning outcomes using multimedia computer -based training" (2003). ETD collection for University of Nebraska - Lincoln. AAI3092539.
http://digitalcommons.unl.edu/dissertations/AAI3092539

Share

COinS