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© 2001, The Board of Regents of the University of Nebraska on behalf of the University of Nebraska–Lincoln Extension. All rights reserved.


The U.S. health care system continues to undergo reform. The direction of change places more emphasis on the patient to be a responsible partner in his/her own care and for those for whom they are responsible (family members) for care. One of the most important skills consumers have to exercise in this partnership is communication skills.