Libraries at University of Nebraska-Lincoln
Date of this Version
Winter 6-19-2014
Abstract
ABSTRACT
School library media centre (SLMC) is a very important unit of the school which can help to achieve desirable educational goals. However, poor service delivery occasioned by emotional intelligence has been a major setbacks militating against such realisation. The study, therefore, investigated the extent to which school library media specialists (SLMSs) emotional intelligence predict service delivery in SLMCs of federal government colleges in Nigeria. The descriptive research design was adopted in the study. The multi-stage sampling was used to select 48 SLMCs from 16 federal government colleges in four out of the six geopolitical zones in Nigeria. The instrument used was: SLMS Emotional Intelligence and Services Delivery Questionnaire (r=0.80). Emotional intelligence (r=0.116), had a significant positive prediction on service delivery and SLMSs exhibited medium emotional intelligence ( =2.15). Emotional intelligence level of SLMSs, is a relevant factors that necessitate reasonable service delivery in SLMCs. Emotional intelligence test should therefore be conducted for SLMSs before they are employed. Education stakeholders should synergise and formulate policies that would enhance service delivery in SLMCs.