Libraries at University of Nebraska-Lincoln
Date of this Version
2018
Abstract
Users are the main attention of a library. Every library tries to meet the needs and requirements of its users. Knowing user needs and measuring their satisfaction is very important to ensure a better library service. Actually, library performance depends on the satisfaction of user towards services. For this purpose library authority needs to know the demands of its user first. The main objective of the study is to assess user’s needs and satisfaction of the residential hall libraries of the University of Dhaka. A survey questionnaire was developed and used to collect data on students’ demographics, their needs and requirements, their satisfaction and perceptions of their residential hall libraries’ services. The research showed that most students aren’t satisfied with the existing performance of their residential hall libraries. The study recommended also some exploratory guidelines for improving the present library performance.