The Status of Librarians’ Communication Skills and the Effective Factors in Public Libraries

Authors

Narges Afkhami, MA, Department of Knowledge and Information Science, Ferdowsi University of Mashhad, Mashhad,IranFollow
Masoumeh Tajafari, Assistant Professor, Department of Knowledge and Information Science, Ferdowsi University of Mashhad, Mashhad, IranFollow
Mohsen Nowkarizi, Associate Professor, Department of Knowledge and Information Science, Ferdowsi University of Mashhad, Mashhad, IranFollow
Seyyed Mohsen Asghari Nekah, Assistant Professor, Department of Education, Ferdowsi University of Mashhad, Mashhad, IranFollow

Abstract

The main aim of this survey was to assess the status of librarians' communication skills in public libraries of Mashhad, Iran. The research population included all the librarians (n = 70) employed in the public libraries. The desired sample (n=59) was selected based on Krejcie and Morgan’s sample size table through simple random sampling. A researcher-made questionnaire of communication skills was used to collect data. The collected data were analyzed via the SPSS using descriptive and inferential statistics. The findings showed that the level of the librarians’ communication skills was undesirable and that there was no significant difference between the mean scores of the librarians’ communication skills in terms of demographic and professional characteristics.