Libraries at University of Nebraska-Lincoln
Document Type
Article
Citation
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Abstract
Purpose: Healthy organizational climate have an important role in the promotion of customer services. The aim of this research is to evaluate the organizational climate of the college libraries and its relation to the clients’ satisfaction.
Methodology: Research population is the staff and the clients of the college libraries of Shahid Beheshti University of Medical Sciences. The climateQUAL questionnaire was used to assess the libraries organizational climate. A researcher-made questionnaire was used to evaluate clients’ satisfaction. Descriptive statistics and Spearman’s correlation coefficient were applied in SPSS 19 for data analysis.
Findings: The organizational climate score of the libraries was more than average (4.42 of 7). “The climate for customer service” was ranked the first and the climate for justice was ranked the last. The clients’ satisfaction of the libraries was a little more than average (3.3 of 5). “Physical and welfare services” of the libraries was ranked the first in the user satisfaction dimensions. There was no meaningful relation between clients’ satisfaction and organizational climate scores.
Conclusion: The managers of libraries should pay more attentions to the various dimensions of organizational climate and clients’ satisfaction to improve them in the libraries.