Perceptions and Challenges in Accessing Library Electronic Resources: A Case Study of the National Open University of Nigeria (NOUN)

Authors

Babarotimi OluwaseunFollow
Babarotimi Opeyemi Oluwaseun BO, National Open University of NigeriaFollow

Date of this Version

2023

Abstract

This study investigated user perceptions and challenges associated with accessing and utilizing electronic resources at the National Open University of Nigeria (NOUN), including their implications for remote users. Using a quantitative research approach and survey methodology, the study involved 1,680 participants: 1,513 students, 140 academic staff, and 27 academic librarians. Employing a combination of probability (stratified random and systematic) and nonprobability (purposive) sampling ensured comprehensive representation. Participants completed self-administered closed-ended questionnaires distributed through online platforms, primarily Google Forms. Data collected underwent thorough analysis using the Statistical Package for the Social Sciences (SPSS). Findings indicated that the NOUN library offers access to electronic resources such as journals and books. However, the overall perception of these resources by NOUN library users was below average. Both the library and users faced challenges like electricity outages and sluggish internet connectivity speed while accessing or utilizing electronic resources. Recommendations highlight the importance of library management creating awareness programs using modern communication tools. Furthermore, integrating electronic resource usage into the university's curriculum is suggested. This research explored user perceptions and challenges related to electronic resource access and usage at the National Open University of Nigeria. Through a quantitative approach, the study provided insights into current electronic resource utilization, pinpointing areas for improvement, particularly in terms of awareness and curriculum integration.