Date of this Version
Electronic Journal of Academic and Special Librarianship (Summer 2009) 10(2). Also available at http://southernlibrarianship.icaap.org/content/v10n02/ralph_l01.html.
The Knowledge Base (KB) of QuestionPoint (QP) is a Knowledge Management (KM) tool capable of capturing the collective knowledge of reference librarians for future use. The goal of the study was to determine if this KB is an effective KM tool. Descriptive research was the methodology used and included an unobtrusive study, a survey instrument, and interviews. This study revealed that despite the technological capabilities of this KB, librarians who had access to the system failed to utilize it.