Date of this Version
Electronic Journal of Academic and Special Librarianship (Winter 2006) 7(3). Also available at http://southernlibrarianship.icaap.org/content/v07n03/ryan_j01.htm.
Virtual reference is an important service provided by the Louisiana State University Libraries. A subcommittee within the Reference Department of Middleton Library decided to quantitatively and qualitatively review virtual reference transcripts for the 2005-2006 school year in order to assess and evaluate strengths and weaknesses of the services provided. The transcript analysis provides information reflecting how our patrons are using virtual reference and how our librarians are performing in the virtual environment.