E-JASL: The Electronic Journal of Academic and Special Librarianship


Date of this Version

Summer 2007

Document Type



Electronic Journal of Academic and Special Librarianship (Summer 2007) 8(2). Also available at http://southernlibrarianship.icaap.org/content/v08n02/walker_t01.html.


Copyright 2007, the authors. Used by permission.



The University of Tennessee Libraries, like many libraries, has taken the lead on campus in teaching the use of bibliographic management software. One of the challenges of bibliographic instruction is conveying to the user that the instruction is relevant. The challenge we faced with bibliographic instruction for EndNote was somewhat different. Our users, mainly faculty and graduate students, did see the importance of our instruction to their research. The popularity of the classes created a demand that was difficult to meet by classroom instruction alone. We addressed this problem with the creation of an online tutorial that provides on-demand, interactive instruction for users. This article discusses our process of online course creation for bibliographic management support and provides ideas to help others convert a successful classroom course into an effective online instruction tool. It also addresses unexpected outcomes and areas for further investigation.