Industrial and Management Systems Engineering


Date of this Version



Published in Human Factors and Ergonomics in Manufacturing 11:4 (2001), pp. 287–298. Copyright © 2001 John Wiley & Sons, Inc. Used by permission.


Although the industrial quality inspection task has been extensively studied, the effect of multitasking on the performance of the operator in a hybrid inspection system is still unknown. The experiment described in this article compared the quality inspection performance for participants performing a single task, 3 multiple tasks, and 5 multiple tasks. The results of this research indicate that the performance of the operator in the quality inspection task while multitasking in an advanced manufacturing system will be determined by the interaction between the number of different types of defects that can be presented at the same time in the inspected parts and multitasking. The best performance will be obtained when the load created by additional tasks minimizes the monotony of the quality inspection task without interfering with the processing resources needed for the memorized quality criteria.