Industrial and Management Systems Engineering


Date of this Version



P. Savory and J. Olson (2001), “Guidelines for Using Process Mapping to Aid Improvement Efforts,” Hospital Material Management Quarterly, Volume 22, No. 3, pp. 10-16.


Process mapping is an easy-to-visualize method for people to analyze and agree on the most efficient routes for reengineering or improving a process. It aids in determining redundant tasks, uncovering hidden interactions between processes and people, and focusing on the processes that serve customers, improve quality, and generate income. This paper presents guidelines for using process mapping as an improvement tool. It is based on the authors’ experiences in aiding a variety of healthcare, service, and manufacturing companies.