Libraries at University of Nebraska-Lincoln


Date of this Version



Using the Libqual+ model, the present study aims to compare the viewpoints of students and librarians in the Tehran’s Medical Sciences University to determine the quality of library services. The results show that the users consider the current quality of services lower than what the librarians consider them to be. This difference of opinion is much more drastic when examining the information control subscale. Service superiority gap was estimated to be -2.14 for the overall library services under study and the said libraries fall fairly short of providing users with the desired level of services. From the users’ point of view, the three subscales of Libqual+ do not have an equal effect on the quality of the provided services whereas the librarians all agree with an equal effectiveness of the subscales. The librarians have a correct understanding of the users’ expectations and the gap between the users’ expectations and the librarians’ perceptions of their needs and demands is very small (0.18).



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.