Libraries at University of Nebraska-Lincoln


Date of this Version

Summer 9-14-2017

Document Type



Abubakar, B. M. (2011). Academic Libraries in Nigeria in the 21st Century. Library Philosophy and Practice , 1-5.

Aguolu ,C.C & Aguolu , I.E. (2002) Libraries and Information Management in Nigeria. Maiduguri; Ed- Linform Services.

Aina, I. (2004). Library and Information Science text for Africa. Ibadan: the World Information Services Ltd.

Akpan-Atata, E., & Enyene, E. T. (2014). Awareness, Availability, and Utilization of ICT Facilities for Effective Service Delivery in Academic Libraries in Nigeria. Journal of Research in Education and Society , 5 (3), 1-10.

Bello, A. A. (2000). Students’ use of an academic library: University of Abuja experience. Library bulletin:journal of the Nigerian Universities Library System , 14-20.

Calvert, P. (2001). International variations in measuring customer expectations. Library Trends , 19 (4), 1-25.

Chakrabarti, A., & Pramanik, A. (2014). Total Quality Management in College Library. AcademicresearchJournals , 2 (9), 118-122

Chiemeke, S., Longe, O., Umar, S., & I.O. Shaib. (2007). Users' Perceptions of the Use of Academic Libraries and Online Facilities for Research Purposes in Nigeria. Library Philosophy and Practice (e-journal) , 1-14.

Cook, C., & Heath, F. M. (2001). Users’ perceptions of library service quality. Library Trends , 48-84.

Dickenson, D. (2006). How Academic Libraries Help Faculty Teach and Students Learn: The 2005 Colorado Academic Library Impact Study . Colorado: Library Reserch Service.

Forrest, C. (2009). Academic Libraries as learning spaces: Library effectiveness and the user experience. Georgia Library Quarterly : , 46 (3), 1-12.

Gama, U. G. (2013). Reference Services in the Digital Age: What hoep for reference librarians in Nigeria. Bayero Journal of Library and Information Sciences , 1 (1), 32-39.

Gama, U. G. (2008). Reference and Information Service Delivery and the Utilization of ICTs In University Libraries in Nigeria. Ibadan: Book Wright Nigeria.

Hassan, A. S. (2016). Accessibility And Utilization Of Information Resources In Federal University Libraries In Northwestern States Of Nigeria. Impact Journal of Information , 1-17.

Hernon, P. (2002). Quality: New directions in the research. The Journal of Academic Librarianship , 28, 224-231.

Hernon, P., & Calvert, P. (1996). Methods for measuring service quality inuniversity libraries in New Zealand. Journal of Academic Librarianship , 22 (1), 387-91.

Hernon, P., & Nitecki, D. (2001). Service quality: A concept not fully explored. Library Trends , 49, 687-708.

Igben, M. J. (1993). Students’ use of selected services in the Ibadan Polytechnic Library. Nigerian Library and Information Science Review , 11 (1&2), 11-17.

Ijiekhuamhen, O. P., Aghojare, B., & Ferdinand, O. A. (2015). ASSESS USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE: A STUDY. International Journal of Academic Research and Reflection , Vol. 3, No. 5,, 1-11.

Ishola, B. C., & Obadare Sunday Olurotimi. (2014). Availability, Access to and Level of Use of Academic Library Information Resources; Study of Selected Academic Libraries in South-Western Nigeria. Journal of Education and Practice , 1-15.

Kulkarni, M., & Deshpande, N. J. (2012). Empowering Library Users, Establishing Channel of Communication for Service Quality Expectations of Trainers from Government Administrative Training Institute (ATI) Libraries in India. World Library and Information Congress 78th IFLA General Conference and Assembly (pp. 1-17). Helsinki: IFLA.

Kumar, R. (2013). User satisfaction with library services of Textile Engineering Institutes of Haryana: An assessment. International Journal of Library and Information Science , 5 (6), 167.

Kumar, S. (2012). User Satisfaction and Service Quality of the University Libraries in Kerala. International Journal of Information Dissemination and Technology , 2 (1), 24.

LIBQUAL. (2015). History of LibQUAL. Retrieved


Mabawonku, I. (1992). Deterrents to the Use of Instructional Media in Nigerian Universities. African Journal of Library Archives & Information Science , 2 (2), 26-32.

Maidabino, A., & Ladan, A. (2015). Library Carnival as Strategy for Promoting University Library Services in Nigeria: A Model of what to do and how to do it. Jewel Journal of Librarianship Gombe State Chapter , 9 (2141-3908), 1-8.

Motiang, I. P., Wallis, M., & Karodia, A. M. (2014). An Evaluation of User Satisfaction with Library Services at the University of Limpopo, Medunsa Campus (Medical University of Southern Africa). Arabian Journal of Business and Management Review (OMAN Chapter) , 3 (11), 41.

Nassarawa, S. A., & Maisango, K. I. (2014). University Library: User Guide 2013/2014. Kano: Northwest University Library.

Onifade, F. N., Ogbuiyi, S. U., & Omeluzor, S. U. (2013). Library resources and service utilization by postgraduate students in a Nigerian private university. IJOLS , 5 (9), 1-6

Parasuraman, A., Zeithaml, V., & Berry, L. (1985). A conceptual model of Service Quality and Its Implications for Future Research. Journal of Marketing , 49, 41-50.

Peris, W. K., & Otike, J. (2016). Non Use of Academic Library Services: A Literature Review . International Journal of Library Science , 1-7.

Pourahmad, A. A., Neshat, M., & Baghi, A. (2012). Service quality assessment in the academic library: Use of hybrid fuzzy expert system. African Journal of Business Management , 6 (46), 1-19.

Saikia, M., & Gohain, A. (2013). Use and user’s satisfaction in library resources and services: A study in Tezpur University (India). International Journal of Library and Information Science , 5 (6), 167-175.

Shodele, P. (2013). Survey of Administrative Training Institute (ATI) Libraries with special reference to Service Quality Expectations of library users. India: ATI.

Simmonds, P., & Andaleeb, S. (2001). Usage of Academic Libraries: The role of service quality, resources and user characteristics. Library Trends , 1-7.

Sohail, M. D., Pandye, A., & Upadhyay, A. K. (2012). Use of library resources in university libraries by students: a survey with special reference the University of Kalian. IASIC , 57 (2), 122-12.

Thakuria, P. (2007). Concepts of quality in library services: an overview. 5th Planner-2007. Guwahati: Gauhati University.

Ugah, A. D. (2008). Available and Accessibility of Information Sources and the use of Library Services at Michael Okpara University of Agriculture. Library Philosophy and Practice , 1-6.


The purpose of this study is to examine the undergraduate students’ perception on library service quality from three dimensions which are library information resources, services and facilities that are available for use in YMSU Library whether the users are satisfy with the quality of library service delivery or not. The study adopted survey research methodology with cross-sectional design. It was appropriate for this study as a useful method for assessing attitudes or opinions towards programmes, individuals, organizations and events. Three research objectives were formulated to guide this study. A simple random sampling technique was used and a sample size of 120 registered undergraduate students was evaluated for this study, through the use of questionnaire. Out of 120 copies of questionnaires distributed, 84 copies were filled and returned for analysis hence given a response rate of 70.0%. Data collected were coded and inputted into SPSS Version 20.0 which was analyzed using descriptive analysis through the use of simple frequency and percentages. From the findings of the study, it was concluded that the general perception of undergraduate students towards the use of facilities, resources and services of the YMSU library, city campus is highly satisfactory. However, it is recommended that YMSU library management should keep on maintaining the high level of user satisfaction by improving on providing current and relevant information resources, modern facilities and befitting services that would meet the need and expectations of users. In addition, in order to sustain users’ high level of satisfaction, there is a need to address all the problems identified by the undergraduate students.