Libraries at University of Nebraska-Lincoln


Date of this Version

Winter 12-10-2018


Kayaoglu, H.D. (2014). Perceptions and Expectations of Public Library users in Istanbul, Turkey: Initial Survey Results.

Shastri, S.(2008). Public library services, functions and organizational setup in Lucknow: a survey. Lucknow. p.p 1-3.

Posey, J. (2009). Student Perceptions and Expectations of Library Services Quality and User Satisfaction. Tennessee: Walters State Community College, p. 11.

Ranganathan, C. (2012) Perception and Expectation of the Users of Bharathidasan University Library: A Study. Tamil Nadu; India: Department of Library and Information Science. p.1

Kumara, J. & Nikam, K. (2012). Perception of young adults towards public library services. International Journal of Information Dissemination and Technology, p.p. 1-4.

Iyer, V.K.: Public Library System in India, 1st ed., New Delhi.

Namugera, L. (2014). Users’ awareness, perceptions and usage of Makerere library services in the main and selected branch libraries. East Africa: Makerere University Library. p.p 1-5.

Adeniran, P. (2011). User satisfaction with academic libraries services: Academic staff and students perspectives. International Journal of Library and Information Science Vol. 3(10), p.1.

Kaunda, G. S. (2013). Assessing Service Expectation and Perception of Public Library Users: Towards Development of User Needs and User Satisfaction

Measurement Instruments for the National Library Service of Malawi. Malawi: University of Malawi. p.1.

Wei, X. (2003). Digital Library Services: Perceptions and Expectations of User

Communities and Librarians in a New Zealand Academic Library, Australian Academic & Research. p.1.

Libraries, 34:1, 56-70, DOI: 10.1080/00048623.2003.10755218

Tammaro, A.M. (2008). User perceptions of digital libraries: a case study in Italy, Florence, Italy: University of Parma. p.1.

Bhattacharjee, S., Bhattacharjee, S. & Sinha, M. (2016).User Perception and Expectation from University Libraries: A Case Study among Student Community at Tripura. Gandhinagar, Gujarat: Inflibnet Centre. p.1.


The main purpose of this study was to discover the perceptions and expectations of users towards public libraries. Public libraries are meant for the public and run by the public money and provide services to all the members of the society without any discrimination. To achieve the objectives of the study a survey has been conducted in selected public libraries in Lucknow. For the collection of the data well designed questionnaire was used and data were collected to 135 respondents selected from the 09 public library. The major results were as follows: the study finds that most of the respondents were male and the common reason of respondents for visiting a library for study and competition purpose. The study findings are as follows; the services are good, staffs are cooperative and computer and internet facilities are very poor. The users of public libraries have more expectations like, lack of internet and wifi facility, library websites, photocopy facility, computer facility etc. Some people are not aware about the public library so advertised of public library and more financial support will be required.



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