Libraries at University of Nebraska-Lincoln



Aghakouchakzadeh, M., Izadpanah, M., Eslami, K., Ganji, R., & Kouti, L. (2018). Design a valid and reliable survey for the communication skills assessment of the pharmacists and pharmacy students in Iran. Journal of Pharmaceutical Care, 5(1-2), 7-10.

Akor, P. U. & Udensi, J. N. (2013). Functions of interpersonal communication in rendering reference services in two University libraries in Nigeria. Library Philosophy and Practice (e-journal). Paper 896.

Ameen, K. (2013). The need and impact of learning “personality development & communication skills” in LIS education: A case study. Malaysian Journal of Library & Information Science, 18(1), 15–25.

Ashcroft, L. (2004). Developing competencies, critical analysis, and personal transferable skills in future information professionals. Library Review, 53(2), 82-88.

Ashrafi Rizi, H., Amraei, M., Papi, A., Bahrami, S., Samoei, R. (2012). A survey of components of communication skills and their relationship with demographic characteristics in librarians of Isfahan university and Isfahan University of medical sciences. Quarterly Journal of Information Systems and Services, 2(1), 79-92. [Persian]

Chan, D. C. (2006). Core competencies and performance management in Canadian public libraries. Library Management, 27(3), 144-153.

Choi, Y., & Rasmussen, E. (2009). What qualifications and skills are important for digital librarian positions in academic libraries? A job advertisement analysis. The Journal of Academic Librarianship, 35(5), 457-467.

Feret, B., & Marcinek, M. (2005). The future of the academic library and the academic librarian: A Delphi study reloaded. New Review of Information Networking, 11(1), 37-63.

Gerolimos, M., & Konsta, R. (2008). Librarians skills and qualifications in a modern informational environment. Library Management, 29(8-9), 691-699.

Haizer, D. (2005). Verbal & nonverbal behavior of Asian nurses. Journal of Advanced Nursing, 29(1), 808-818.

Hargie, O. W. (1997). The handbook of communication skills. London; New York: Routledge.

Hartley, P. (1999). Interpersonal communication. New York: Routledge.

Hua, S .H. (2011). Analysis of verbal communication skills in the library’s reader service. Sci-Tech Information Development & Economy.

Jennerich, E. J. (1981). The art of the reference interview. Indiana Libraries, 1(1), 7-18.

Karimi, L., Banieghbal, N., Shokouh Tafreshi, S., & Homaei, R. (2012). The methods and rates of communication skills used by librarians at Isfahan public universities. Health Information Management, 9(1), 42-54. [Persian]

Kee, J. W., Khoo, H. S., Lim, I., & Koh, M. Y. (2018). Communication skills in patient-doctor interactions: learning from patient complaints. Health Professions Education, 4(2), 97-106.

Khorshidi, A. (2009). Management and leadership training. Tehran: Yastoroon. [Persian]

Lynch, B. P., & Smith, K. R. (2001). The changing nature of work in academic libraries. College & Research Libraries, 62(5), 407-420.

Mathis, R. (2007). Building bridges through effective communication. Supervision, 68(10), 270-86.

Mills, J. & Lodoge, D. (2006). Affect, emotional intelligence and librarian-user interaction. Library Review, 55(9), 587-597.

Oliveira, K. R. E. D., & Braga, E. M. (2016). The development of communication skills and the teacher’s performance in the nursing student’s perspective. Revista da Escola de Enfermagem da USP, 50(SPE), 32-38.

Oussii, A. A., & Klibi, M. F. (2017). Accounting students’ perceptions of important business communication skills for career success: An exploratory study in the Tunisian context. Journal of Financial Reporting and Accounting, 15(2), 208-225.

Partridge, H., Lee, J., & Munro, C. (2010). Becoming librarian 2.0: The skills, knowledge, and attributes required by library and information science professionals in a Web 2.0 world (and beyond). Library Trends, 59(1), 315-335.

Partridge, H., Menzies, V., Lee, J., & Munro, C. (2010). The contemporary librarian: Skills, knowledge, and attributes required in a world of emerging technologies. Library & Information Science Research, 32(4), 265-271.

Percy, L., Rossiter, J. R. (1980). Advertising strategy: a communication theory approach. New York: Praeger, 1980.

Rahnama, S., Fattahi, R., & Dayani, M. H. (2015). A survey of the status and factors affecting librarians’ communication skills: A case study of librarians at the Ferdowsi University of Mashhad. Journal of Information Processing & Management, 30(3), 1–25. [Persian]

Richardson, J. (2000). The magic of rapport: how you can gain personal power in any situation. Meta Publications.

Salimi, M., Peyman, H., Sadeghifar, J., Toloui Rakhshan, S., Alizadeh, M., & Yamani, N. (2013). Assessment of interpersonal communication skills and associated factors among students of allied medicine school in Tehran University of Medical Sciences. Iranian Journal of Medical Education, 12(12), 895-902. [Persian]

Seyyed Hosseini, S., Khosravi, A., BasirianJahromi, R. (2016). Comparative study on communication skills of Bushehr academic librarians. Epistemology, 9(33), 51-61. [Persian]

Srivastava, K. (2018). Self -assessment of communication skills by management students: An empirical study in the Indian context. English Review: Journal of English Education, 6(2), 11-18.

Vogel, D., Meyer, M., & Harendza, S. (2018). Verbal and non-verbal communication skills including empathy during history taking of undergraduate medical students. BMC Medical Education, 18(1), 157.

Wood, J. T. (2010). Interpersonal communication: everyday encounters. Australia; Boston, MA: Wadsworth Cengage.


The main aim of this survey was to assess the status of librarians' communication skills in public libraries of Mashhad, Iran. The research population included all the librarians (n = 70) employed in the public libraries. The desired sample (n=59) was selected based on Krejcie and Morgan’s sample size table through simple random sampling. A researcher-made questionnaire of communication skills was used to collect data. The collected data were analyzed via the SPSS using descriptive and inferential statistics. The findings showed that the level of the librarians’ communication skills was undesirable and that there was no significant difference between the mean scores of the librarians’ communication skills in terms of demographic and professional characteristics.



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