Libraries at University of Nebraska-Lincoln


Undergraduates’ Perception on information Services in Academic Libraries: an Evaluation of Reference Services Performed at Redeemer’s University Library

Document Type



Adeyi, O. E.; Odubanjo-Francis, A. O. & Adelowo, E. O. (2018) Students’ Perception of Reference Services as Determinant of Library use in Colleges of Agriculture in Oyo State, Nigeria. Covenant Journal of Library and Information Science, 1 (2), 45-59

Arulraj & Viji (nd) Information services in an academic library

Connor, J. H. (2012). Selective Dissemination of Information - review of literature and issues. The Library Quarterly 37 (4): 373-391. Accessed December 11, 2015, URL: 000

Dollah, W. K. W. & Singh, D. (2006) Digital Reference Services in Academic LibrariesArticle (PDF Available

Ebijuwa, A. S.; Salami, K. O. & Isamotu, H. O. (2016) Evaluation of users’ perception and satisfaction with reference services in Olusegun Oke Library, Ladoke Akintola University of Technology (LAUTECH) Ogbomoso, Nigeria. The Information Technologist, 13 (1)

Guha, B. (1983) "Information and its communication". World press: Calcutta,.

Hensley, C. B. (1963). Selective Dissemination of Information (SDI): state of the art in May, 2009. AFIPS '63, Proceedings of the May 21-23, 1963 Spring Joint Computer Conference: 257-262. Accessed December 11, 2012, DOI: 0

Khanna, J.K. (1985)"Administration of Academic libraries". ESS publication: New Dehli,

Kumar, K (2003). Reference service. 5th ed. New Delhi.

Onifade, F & Sowole, A. O. (2011) Reference Service in a University Library: Awareness and Perception of Undergraduate Students. PNLA Quarterly, the Official Publication of the Pacific Northwest Library Association, 75 (3), 1-8

Prasher, R.G.Ed., "Library and Information Science: Parameters and perspectives". Concept publishing limited.

Rehman, S. U.; Shafique, F. & Mahmood, K. (2011) A Survey of User Perception and Satisfaction with Reference Services in University Libraries of Punjab (2011). Library Philosophy and Practice (e-journal). 624.

Syed Fazle, (1994) "The changing Frontier of Library and information science". Comment wealth publishers: New Delhi,.


This study investigated the perception of undergraduates on information services perform in academic libraries with special emphases on Redeemer’s University library. The study adopted the survey research design. The study population comprised of the undergraduate students in their second, third and fourth years in the university. 250 copies of questionnaire were administered to the respondents for data collection. 220 copies were returned and found useable for analysis. Findings revealed positive perception of the respondents on reference services performed by the library. It also revealed that reference services were occasionally sought by the respondents. The study made recommendations to improve the usage of reference services of the library based on the comments of the respondents to include: orientation and training to enable students adequately utilize reference services and materials, provision of current reference resources, staff improvement on communication skills, and the need for library management to strategize to ensure effective and efficient use of reference services and materials in the library among others.

This document is currently not available here.