Libraries at University of Nebraska-Lincoln

 

Date of this Version

7-2019

Citation

Baada, F. N., Baayel, P., Bekoe, S., & Banbil, S. (2019). Users’ Perception of the Quality of Public Library Services in the Greater Accra Region of Ghana: An Application of the LibQUAL+ Model.

Abstract

This study seeks to assess user perception of the quality of public library services in the Greater Accra Region of Ghana using the LibQUAL+ model. Based on a quantitative approach, the study surveyed 180 patrons of public libraries in the Greater Accra Region of Ghana using convenience sampling technique. Data was analyzed using interpretative techniques. The results showed that patrons were dissatisfied with the quality and depth of equipment and facilities (conducive environment for learning, internet connectivity and computers) and current library materials (print and electronic). A major concern was the absence of internet connectivity and digital collections. Among other things, the study recommends that public librarians would need to vigorously market their services to the general public and relevant stakeholders since the success of marketing the importance and role of public libraries in achieving the Sustainable Development Goals is likely to increase return on investments and also justify subsequent funding and support.

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