Chandrasekar, K., & Murugathas, K. (2012). An assessment of user satisfaction on library services: a case study of undergraduate biology students at the University of Jaffna. Journal of the University Librarians' Association of Sri Lanka, 16(1), 34-45.
Frimpong, J. A., Gu, J., & Sliskovic, T. (2016). Organizational Climate and Use of Evidence-Based Practices in Addiction Health Services. In International OFEL Conference on Governance, Management and Entrepreneurship (p. 655-670). Zagreb: Centar za istrazivanje i razvoj upravljanja doo.
Hanges, P. J., Aiken, J., & Chen, X. (2006). Diversity, organizational climate, and organizational culture: The role they play in influencing organizational effectiveness. In Proceedings of the Library Assessment Conference Building Effective, Sustainable, Practical Assessment, September 25–27, 2006, (pp. 359-368). Charlottesville, VA
Hitt, M. A., Miller, C. C., & Colella, A. (2006). Organizational behavior a strategic approach. John Wiley & Sons.
Jahani, M. A., Yaminfirooz, M., & Siamian, H. (2015). The Regression Model of Iran Libraries Organizational Climate. Materia socio-medica, 27(5), 342-6.
Li, X., & Bryan, L. (2010). On becoming an employer of choice: Gauging employee satisfaction through ClimateQUAL®. Library Trends, 59(1), 256-268.
Kyrillidou, M., Lowry, C., Hanges, P., Aiken, J., & Justh, K. (2009). ClimateQUAL™: Organizational climate and diversity assessment. C&RL News, 70(3), 154-157.
Rodrigues, G. & Gowda, P. (2011). A study of organizational climate in professional college libraries and information centres in Mangalore city. Annals of Library and Information Studies, 58, 24-33.
Sarrafpour, S. & Hariri, N. (2011).Measuring the users’ satisfaction with the services provided at central library of national Iranian Gas Company in Iran. Information systems & Services, 1 (1), 83-94.
Schneider, B. (1987). The people make the place. Personnel psychology, 40(3), 437-453.
Urdaneta, O., Álvarez, C., & Urdaneta, M. (2009). Clima organizacional en Institutos de Investigaciones del Sector Salud Caso: Universidad del Zulia. Revista Venezolana de Gerencia, 14(47).
Wright, S. L. (2005). Organizational climate, social support and loneliness in the workplace. Research on Emotion in Organizations, 1, 123-142.
Yaminfirooz, M., Nooshinfard, F., & Siamian, H. (2015). Structural equation model of organizational climate in Iranian academic libraries. The Electronic Library, 33(5), 943-958.
Zacher, H., & Yang, J. (2016). Organizational Climate for Successful Aging. Frontiers in Psychology, 7.
Purpose: Healthy organizational climate have an important role in the promotion of customer services. The aim of this research is to evaluate the organizational climate of the college libraries and its relation to the clients’ satisfaction.
Methodology: Research population is the staff and the clients of the college libraries of Shahid Beheshti University of Medical Sciences. The climateQUAL questionnaire was used to assess the libraries organizational climate. A researcher-made questionnaire was used to evaluate clients’ satisfaction. Descriptive statistics and Spearman’s correlation coefficient were applied in SPSS 19 for data analysis.
Findings: The organizational climate score of the libraries was more than average (4.42 of 7). “The climate for customer service” was ranked the first and the climate for justice was ranked the last. The clients’ satisfaction of the libraries was a little more than average (3.3 of 5). “Physical and welfare services” of the libraries was ranked the first in the user satisfaction dimensions. There was no meaningful relation between clients’ satisfaction and organizational climate scores.
Conclusion: The managers of libraries should pay more attentions to the various dimensions of organizational climate and clients’ satisfaction to improve them in the libraries.