Libraries at University of Nebraska-Lincoln



Bhanu, P., & Manoj Kumar, J. (2017). Assessing Library Service Quality at Baba Farid University of Health Sciences (BFUHS), Faridkot: A LibQUAL+TM Study. Journal of Knowledge & Communication Management, 7(1), 49–64.

Cook, C., Heath, F., Thompson, B., & Webster, D. (2003). LibQUAL+ TM : preliminary results from 2002. Performance Measurement and Metrics, 4(1), 38–47.

Fagan, J. C. (2014). The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument. Library & Information Science Research, 36(1), 36–48.

Kamaruddin, N. A., Baharuddin, M. F., & Mustaffar, M. Y. (2014). Assessment of Service Quality using LibQUAL plus Three Key Dimensions Tool at Public Libraries in Klang Valley, Malaysia. VISION 2020: sustainable growth, economic development, and global competitiveness, vols 1-5.

Kumar, A., & Mahajan, P. (2019). Evaluating library service quality of University of Kashmir: a LibQUAL+ survey. Performance Measurement and Metrics, 20(1), 60–71.

Lau, C. C. S. (2018). Assessing and Improving Library Services at Georgia Southern University. Library Philosophy and Practice, 1.

LibQUAL+ 2018 Survey. (2018).

Mallya, J., & Patwardhan, V. (2018). Hospitality Students’ Perception of College Library Service Quality: Importance-Performance Analysis. Journal of Library & Information Technology, 38(2), 125–131.

Mallya Jyothi, & Payini Valsaraj. (2018). An empirical study of the overall satisfaction of hospitality students towards library services. Library Philosophy and Practice (e-Journal).

Pareek, A. K., & Rana, M. S. (2013). Study of Information Seeking Behavior and Library Use Pattern of Researchers in the Banasthali University. Library Philosophy and Practice (e-Journal).

Rehman, S. U. (2016). Measuring service quality in public and private sector university libraries of Pakistan. Pakistan Journal of Information Management & Libraries (PJIM&L), 13.

Valizadeh-Haghi, S., & Rahmatizadeh, S. (2018). Learning about the information seeking behavior of allied medical sciences students: Advices for libraries of multidisciplinary colleges. Library Philosophy and Practice, 2018.

Van Gieson, W. R. (1978). The hospital library in transition. Hospital Progress, 59(6), 66–69.

Wanigasooriya, P. L. (2018). LibQUAL Analysis of Library Services in University Libraries in Sri Lanka.

Ziaei, S., & Korjan, F. R. (2018). Assessment of services quality in Tabriz central library from the users point of view based on LibQual model. Library Philosophy and Practice (e-Journal).


Objective: The purpose of this research is to evaluate the hospital libraries service quality of Shahid Beheshti University of Medical Sciences from the users’ perspectives based on the LibQUAL+ model. Furthermore, is to make a comparison between library services of general hospitals versus specialized one. Materials and methods: The survey used the LibQUAL+ model to evaluate service quality of libraries of general as well as specialized hospitals of Shahid Beheshti University of Medical Sciences (12 libraries) (Iran). The data were collected from library clients by administering the LibQUAL+ questionnaire in a printed format. Results: It has been revealed that hospital libraries have succeeded in satisfying the minimum expectations of its users but could not meet the customers’ desired expectations that make them delighted. Information Control is the least satisfying dimension, whereas the Library as a place is the most satisfying dimension. The users are more satisfied with general hospitals library services rather than specialized ones in all dimensions. Conclusion: The hospital libraries failed to meet the minimum expectations of users in two dimensions of information control and the library as a place. It is suggested to improve the quality and quantity of library facilities and to create a pleasant atmosphere for users by considering a proper space for the study of clients. This will lead to help hospital libraries to meet the desired level of requirements of users.



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