Date of this Version
Titilayo C. Ilesanmi and Prof. Iyabo Mabawonku (2020). Use of Social Media Space for Library Service Delivery: Evidence from Southern Nigeria Universities. Library Philosophy and Practice (e-journal)
The incorporation of social media into service delivery by librarians is essential to render tandem library services to the users in the universities. Literature has established the awareness and perception of emerging technology for personal use while there is a paucity of literature on the use of social media for library service delivery. Therefore, this study was designed to investigate the use of social media for service delivery by librarians in Southern Nigeria universities. Survey research design was adopted for the study. The population of the study comprised the librarians in the university in Southern Nigeria. Total enumeration technique was adopted for the study. Data collected were analysed using descriptive statistics. Findings revealed that librarians used very few social media platforms for delivering library services. Low bandwidth, culminated in slow internet connection was the main challenge to the application of social media. The study recommends an increase in the use of social media platforms and the provision of robust bandwidth to enhance internet connectivity.