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Purpose: This study examines how the internet of things concept implements possible area and satisfying customers.
Methods: Data from a survey of a sample of 120 library users from selected educational universities and colleges in Dubai to analyze the importance and satisfaction of IoT based services and resources.
Results: Possible areas for implementing IoT in libraries - improve access to the library and its resources, collection management, recommendation service, location-based service, appliances management, usage statistics, and information literacy. The IoT technology will notify and fulfils the user-related queries through on internet i.e., self-check-in, self-check-out, overdue reminders, online fine payment, misplaced books on shelves, etc. The study observed that the maximum number of respondents used Instagram and Linkedin respectively. Meantime, the libraries should concentrate more on interaction through videoconferencing and library tutorial. 35.83% of the respondents are highly using the coursera and the second highest is LinkedIn with 29.85%. The institutes provide remote based library resources and services through cloud-based access on the basis of IoT i.e. Deepknowledge – remote access, BookShelf - Mobile App and Ezproxy –Server. Among all, the Deepknowledge portal is user-friendly and updates daily. In modern library services. academic performance and counselling and training are having significant association with the satisfaction level at 5% and 1% level of significance respectively.
Conclusion: IoT can implement the all sectional areas of libraries functions and services i.e. collection management, Information literacy programs, effective utilization of online learning portals, accessing of library resources, etc.