Libraries at University of Nebraska-Lincoln

 

Citation

Abraham, K. G. & Taylor, S. K. (1996). Firms’ Use of Outside Contractors: Theory and Evidence, Journal of Labor Economics, 14(3): 394-424.

Aron, R. & Singh, J. V. (2005). Getting Offshoring Right, Harvard Business Review, 83(12): 135-143

Baumgartner, H., & Pieters, R. (2003). The structural influence of marketing journals: A citation analysis of the discipline and its subareas over time. Journal of Marketing, 67(2), 123–139. doi:10.1509/jmkg.67.2.123.18610

Beverakis, G., Dick, G. N. & Cecez-Kecmanovic, D. (2009). Taking Information Systems Business Process Outsourcing

Offshore: The Conflict of Competition and Risk, Journal of Global Information Management, 17(1): 32-48, DOI: 10.4018/

jgim.2009010102.

Chua, A. (2004). Knowledge management system architecture: A bridge between KM consultants and technologists.

International Journal of Information Management, 24(1), 87–98.

Davenport, T. H., De Long, D. W., & Beers, M. C. (1998). Successful knowledge management projects. Sloan Management

Review, 39(2), 43–57.

Dobers, P., Strannegard, L., & Wolff, R. (2000). Union-Jacking the research agenda. A study of the frontstage and backstage of Business Strategy and the Environment 1992-1998. Business Strategy and the Environment, 9(1), 49–61. doi:10.1002/(SICI)1099-0836(200001/02)9:13.0.CO;2-3

Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.

Locke, J., & Perera, H. (2001). The intellectual structure of international accounting in the early 1990s. The International Journal of Accounting, 36(2), 223–249. doi:10.1016/S0020-7063(01)00095-4

McDermott, R. (1999), ‘‘Why information technology inspired but cannot deliver knowledge management’’, California Management Review, Vol. 41 No. 4, pp. 103-17.

Meso, P., & Smith, R. (2000). A resource-based view of organizational knowledge management systems. Journal of Knowledge

Management, 4(3), 224–234

Moon, H., & Lee, C. (2014). The mediating effect of knowledge-sharing processes on organizational cultural factors and

knowledge management effectiveness. Performance Improvement Quarterly, 26(4), 25–52.

Morrison, E. W., & Bies, R. J. (1991). Impression management in the feedback-seeking process: A literature review and research agenda. Academy of Management Review, 16(3), 522–541.

Pendlebury, D. (2010). White paper using bibliometrics in evaluating research. Retrieved June 6, 2016 from http://wokinfo.com/media/mtrp/UsingBibliometricsinEval_WP.pdf

Power, M. J., Desouza, K. C. & Bonifazi, C. (2006). The Outsourcing Handbook: How to Implement a Successful Outsourcing

Process, Kogan Page, London.

Rowley, J., & Slack, F. (2004). Conducting a literature review. Management Research News, 27(6), 31–39. doi:10.1108/01409170410784185

Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students. Harlow, England:Pearson Education.

Tahai, A., & Meyer, M. J. (1999). A revealed preference study of management journals’ direct influences.

Strategic Management Journal, 20(3), 279–296. doi:10.1002/(SICI)1097-0266(199903)20:33.0.CO;2-2

Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence ‐informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222. doi:10.1111/1467-8551.00375

Bhatt, G. D. (2001). Knowledge management in organizations: Examining the interaction between technologies, techniques, and people. Journal of Knowledge Management, 5(1), 68–75.

Wang, S., Noe, R. A., & Wang, Z. M. (2014). Motivating knowledge sharing in knowledge management systems: A quasi-field

experiment. Journal of Management, 40(4), 978–1009

Wüllenweber, K., Beimborn, D., Weitzel, T. & König, W. (2008). The impact of process standardization on business process

outsourc- ing success, Information Systems Frontiers, 10(2): 211-224, DOI: 10.1007/s10796-008-9063-x.

Yeh, Y. J., Lai, S. Q., & Ho, C. T. (2006). Knowledge management enablers: A case study. Industrial Management & Data

Systems, 106(6), 793–810.

Zack, M. H. (1999). Managing codified knowledge. Sloan Management Review, 40(4), 45–58.

Abstract

ABSTRACT:

This article describes knowledge management practices in IT industry especially focusing on the IT services and business process outsourcing, the two wings of IT industry. The authors conducted an extensive search for academic publications on IT services and business process outsourcing in context with IT industry, published since year 1998 in reliable repositories such as Google Scholar, Scopus and Research Gate. None of these papers used bibliometric analysis on the topic. This paper systematically maps, publications on IT services and business process outsourcing in IT industry published during 1998-2018. A five step process is followed, namely (i) defining appropriate search terms, (ii) initial search results, (iii) advanced search results, (iv) initial data, statistics, and (v) data analysis; adopted for inclusion of relevant documents for publication and citation analysis. Selected documents include primary search term ‘knowledge management’ along with associated secondary term such as ‘IT services’, ‘BPO’, ‘Software sectors’ and many more as a part of the title, abstract, or keywords. The analysis finds several documents on IT services, but only few documents exist on business process outsourcing. Maximum articles are contributed on Business, Management and Accounting subjects followed by computer science, engineering, and decision sciences. Large publication and high citation counts were observed for business process outsourcing from United States and Iran authors, where as for IT services it was from Hong Kong and Spain authors. This article identifies areas of current research interests discussing crucial contributions by several authors’ and provides potential directions for further research investigations in the field.

Share

COinS