Libraries at University of Nebraska-Lincoln


Date of this Version



The study investigated the determinants of quality performance of library staff of selected academic libraries in Ghana. The study aimed at establishing the core determinants of quality performance and its sustainability in academic libraries. The study chooses a quantitative approach where the questionnaires were used as instruments to collect data on information on determinants of quality performance of library staff in selected academic libraries in Ghana. Out of 151 questionnaires administered, 146 were obtained representing 96.6%. Smart PLS3 software was used to analyse the quantitative data collected. The convergent, discriminant validity assessment were all acceptable and within the thresholds. The hypotheses tested also indicated a positive relationship with the independent variables (Management Commitment, Training and Development, Employee Involvement, and Effective Communication) and the dependent variable (Quality Performance) except Strategic Planning. This implies that four out of the five variables measured has a significantly positive relationship with Quality Performance. As a recommendation, it is prudent for the management of the academic libraries to employ such critical success factors as they formed the core factors of quality performance in academic libraries.