Libraries at University of Nebraska-Lincoln


Date of this Version

Summer 6-1-2020


Anil Kumar, & Mahajan, Preeti (2019). Library performance assessment of service quality through LibQUAL: The case of Maharshi Dayanand University (MDU), Rohtak (India). Library Philosophy and Practice (e-journal), paper no. 2638. Retrieved from (Accessed on 19.4.2020)

Baada, Frederic Naazi-Ale, Baayel, Patrick, Bekoe, Stephen, & Banbil, Sadat (2019). Users’ perception of the quality of public library services in the Greater Accra Region of Ghana: An application of the LibQUAL+ Model. Library Philosophy and Practice (ejournal), paper no. 2496. Retrieved from libphilprac/2496 (Accessed on 18.4.2020)

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Bhanu Partap (2018). Service quality assessment in agricultural and medical university libraries of Haryana and Punjab: A LibQUAL+TM study. A Ph.D. thesis submitted to Department of Library and Information Science, Kurukshetra University, Kurukshetra (India)

Bhanu Partap (2019). A review of service quality assessment of library and information centres. Library Philosophy and Practice (e-journal), paper no. 2333. Retrieved from (Accessed on 18.4.2020)

Bhanu Partap (2019). Measuring service quality and user satisfaction in medical university libraries of Haryana and Punjab state of India: A comparative study of PBDSUHS, Rohtak and BFUHS, Faridkot by using LibQUAL+® tool. In Parveen Babbar, Debal C. Kar, P.K. Jain, & Geeta Paliwal (Eds.), Rethinking libraries and librarianship (pp.29-40). New Delhi, India: Bookwell.

Bhanu Partap, & Joshi, Manoj (2017). Assessing library service quality at Baba Farid University of Health Sciences (BFUHS), Faridkot: A LibQUAL+ study. Journal of Knowledge & Communication Management, 7(1), 49-64. DOI: 10.5958/2277-7946.2017.00005.5

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Goud, Hosur Gururaja (2013). Measuring service quality at RYM engineering college library Bellari of Karnataka state: A LibQUAL+ approach. Asian Journal of Information Science & Technology, 3(2), 1-7

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Mallya, Jyothi, & Payini, Valsaraj (2019). Evaluation of student’s perceptions of library service quality using LibQUAL model: The case study in hospitality institute in India. Library Philosophy and Practice (e-journal), paper no. 2920. Retrieved from (Accessed on 18.4.2020)

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Rao, S.S.S. (2012). Users’ perceptions about service quality in select university libraries of Hyderabad: A LibQUAL+ Approach. Ph.D. Thesis submitted to IGNOU, New Delhi, 267p.

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Ziaei, soraya, & Ranjgar Korjan, F. (2018). Assessment of services quality in Tabriz central library from the users point of view based on LibQual model. Library Philosophy and Practice (e-journal), paper no. 1799. Retrieved from libphilprac/1799 (Accessed on 18.4.2020)


This paper is a research paper and the findings of the paper could be beneficial for the concerned universities under study as well as other similar type of institutions for improvement in their services and achieve the ultimate users satisfaction.


The aim of the present study is to assess the quality of services being provided by the agricultural and medical university libraries of Haryana and Punjab states of India by using three dimensions of LibQUAL+ tool, i.e., ‘Affect of Service’, ‘Information Control’, and ‘Library as Place’. Based on the feedback from the different categories of users’, it has been tried to assess the perceptions and expectations of users towards the quality of library services. Total 800 well structured LibQUAL+ questionnaires were distributed among the respondents of four universities under study but 601 were returned, which forms the response rate @ 75.12%. Findings of the study revealed that the respondents of agricultural university libraries were more satisfied with the facilities and services provided by the library as compared to the users of medical university libraries, as most of the dimension items get positive scores on ‘service adequacy gap’; however, there is also found negative scores on “service superiority” level for all the university libraries under study, which shows that the services are not up to the desired expectations of the respondents. The paper concludes with suggestions to university libraries under study that how to ameliorate the dwindling quality of library services and achieve ultimate users’ satisfaction.



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