Date of this Version
This study looks at Library Management Software, a comparative study of Cloud Service and In-house Software implementation at UPSA-Ghana with the help of key performance indicators. The purpose of this study is to identify the security effects of Cloud Software as a Service (SaaS), the benefits of Cloud Service as compared to In-house Software implementation within the context of Technology Acceptance Model (TAM). The study uses self-administered questionnaires to collect data and Statistical Package for the Social Sciences (SPSS) tool to analyze data collected from 52 respondents from UPSA. The results indicated that the users of the In-house library system face challenges such as system instability, lack of usability and user adaptation, system unreliability and malfunctioning, and poor training of staff to use the system. In terms of security inferences, maintenance expenses and procurement budgetary, majority of the respondents have indicated that In-house Software implementation were more advantageous than the Cloud Service. Nevertheless, there were indications that SaaS adoption would provide excellent service and minimize the frustration of staff. The study recommends user awareness creation of the services that SaaS offers, the need for the improvement of staff training on current IT developments and the motive for the acceptance of Cloud Services.