The study explores the problems and prospects of newly introduced service “RemoteXs” by the A.C. Joshi library for the faculty of Panjab University during the lockdown due to COVID-19. The paper discusses expectations and experiences of users, advantages of new research support services, challenges faced by faculty while accessing literature through RemoteXs service. An online survey was carried out; framed questionnaire was sent to 650 academicians through Whatsapp and e-mail. 148 respondents submitted their views on access and usage of e-resources through RemoteXs service of University Library. Data on most frequently used resources and documents type has been analysed. Some of the problems while accessing e-resources through RemoteXs have also been discussed in the paper. Some of the suggestions and remarks on faculty members have been included in the study to know the user’s perception and requirements.