Utilization and User Satisfaction of Public Library Resources and Services: A Case Study of City Central Library, Shimoga, India.

Authors

Anusha BN, Government First Grade College and Post Graduate Study Centre, Bapuji Nagar, Shimoga, Karnataka, IndiaFollow
Shivananda K. Bhat Dr, Department of Library & Information Science and Health Sciences Library Kasturba Medical College Manipal Academy of Higher Education (MAHE) Manipal – 576 104, Karnataka, IndiaFollow
. Mahabaleshwara Rao Dr, Associate Professor and Deputy Chief Librarian Department of Library & Information Science and Health Sciences Library Kasturba Medical College Manipal Academy of Higher Education (MAHE) Manipal – 576 104, KarnatakaFollow

Date of this Version

11-29-2020

Abstract

The Public library plays a pivotal role in modern society. Public libraries, by providing free access to the resources, support all groups of users like students, teachers, researchers, physically challenged people, retired people, businessmen, homemakers, etc. The present study investigates the utilization and user satisfaction of public library resources and services at City Central Library, Shimoga, India. The study examines the various resources available and the services rendered by the City Central Library, Shimoga. Questionnaire-based survey was used to collect data for the present study, where 100 questionnaires representing 80% were received out of 125 questionnaires distributed. The data were analyzed and interpreted with the help of SPSS software (version 6.0) and MS-Excel. It was found that majority of the users (50% above) were satisfied with the resources, facilities and services provided by the library. It was discovered by the study that the library is extensively used by the users of all age groups.