Libraries at University of Nebraska-Lincoln


Document Type



The use knowledge management technology has been a survival factor for university-based libraries in overcoming challenges faced by libraries in the contemporary dynamic and competitive environment. However, the use of such technologies has been inadequate, ineffective, and fragmented in most university-based libraries within Zimbabwe. Considering this problem, this study assessed the use of knowledge management technologies within an Open and Distance Electronic Learning (ODeL) university-based library. The study was guided by the Technological Acceptance Model (TAM), formulated by Fred Davis in 1986. An embedded design was used, entailing quantitative data sets facilitating a secondary and supportive role in a predominantly qualitative study. This was due to the need of including quantitative data in a qualitative study. Expert sampling was used to select library staff members, with interviews used to generate data. While criterion sampling was used to select relevant documents for document analysis. The study revealed that library staff members and patrons preferred using asynchronous knowledge management technologies, particularly due to their easiness of use. Individual and institutional factors were found to be the aspects that depressed the use of such technologies. The study noted the importance of adopting various promotional methods to increase usage of technologies in place. Furthermore, as a success factor for knowledge management technology use, the study cited the importance of a user needs analysis, to enable collective and informed selection of such technologies.