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The problem of homelessness is an acute problem among developing countries like India, and it even becomes worse in some of the big cities such as Kolkata, Mumbai, Bangalore, Hyderabad, and Chennai. The large-scale migration from rural to urban areas searching for jobs to meet their basic needs is the primary reason behind homelessness in these big cities. Homelessness impacts socioeconomic, living, and daily activities and is thought of as a significant roadblock for society and its overall development. The challenges encountered by the needy can be addressed effectively if they are provided with requisite information on jobs, public utilities like- portable water, sanitation, health, and shelter homes. In this respect, a detailed study was conducted to identify the homeless people's information needs and develop a policy framework in regards to the public library services on homeless people. Hence, in this study, various literature was reviewed to identify and understand the problem, present condition, and the information need of the homeless people. This objective was achieved by adopting a descriptive research methodology and a survey technique was followed which starts with the preparation of a schedule of questions. The schedule was administered on a sample of 397 homeless people in different localities of Kolkata Metropolis. This study's findings suggest that most homeless people reside in the different areas of Kolkata on the footpath without a secured living place. The study sums up with proposed suggestions to bring homeless people into mainstream society.