Libraries at University of Nebraska-Lincoln


Date of this Version

Summer 1-31-2021


Published in the Information Studies Programme, University of KwaZulu-Natal, South Africa


The study is a bibliographic compilation of literature sources on users’ perception and expectation of services and facilities in public libraries around the world. Paucity of bibliographic information on this topic necessitates this compilation. The bibliography contributes to the body of knowledge in bibliographic research in the Library and information Science (LIS) field, and provides in one volume, a resource to aid researchers and academics undertaking similar topics to easily locate current and relevant information sources. The bibliographic sources were retrieved using the University of KwaZulu-Natal (UKZN) library databases such as Sabinet, Emerald insight, EBSCOhost, Google Scholar, JSTOR, and ProQuest. The search strategy entailed the formulation of keywords relevant to the topic and the use of Boolean operators (AND, OR, NOT) to combine the keywords to optimize search results. The outcome was a collective list of 491 alphabetically arranged bibliographic sources from books, eBooks, journal articles, conference papers, Internet sources, theses and dissertations. The paper provides title and subject indexes arranged alphabetically as easy pointers to the bibliographic information sources.