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Purpose: The library is an integral part of every academic institution because it provides users with information, resources, and services to help them with their studies and research. This paper aims to investigate the use and awareness of online library services among faculty members of KFUPM, Dhahran, Saudi Arabia.
Research methodology: A survey method employed to perform the research, Google form generated and distributed through official emails targeted faculty members. The sample includes all eight academic colleges and 33 departments of KFUPM and received 101 responses.
Findings: The study reveals that most of the faculties used library online services for research and in teaching. The results show that the growing interest amongst faculty members in the library online services use and awareness. However, they face some challenges when using online library services, including a lack of awareness about the available online library services, trouble locating relevant information and restricting websites. Some participants suggested improving hassle-free online library services.
Originality: The findings and recommendations of this study might help the Deanship of library affairs at KFUPM, especially in identifying the requirement of faculties from library services to overcome the problems they face during searching and accessing of online library services.