Date of this Version
This study examined the Use of library services and User satisfaction of the physically challenged students in Federal Universities in South-West Nigeria. A survey research was done. A total of 302 copies of self-structured and validated questionnaires were administered but 252 copies were retrieved making a total response rate of 82.8%. Based on the study, it was revealed that the physically challenged students are aware of various services rendered in the university library. Advisory service and Consultancy service is the most used services. Photocopying and lending of library materials is also used by the physically challenged students, followed by the use of joystick. The major problems facing the physically challenged students in the use of library services are current awareness service, inadequacy of relevant materials, problem of entering the library because of stair cases, lack of current books and journals. The study recommended that there is need for Federal University Libraries to lay more emphasis on current awareness services. Adequate survey of user’s satisfaction should be carried out frequently to determine the value of services and the area that needs improvement. The library management should frequently organize library programmes that will be creating awareness to users on various services being rendered in the library. This will assist in promoting the image of the library thereby users (especially the physically challenged users) will be aware of various benefits they can derive from using the library services.