Date of this Version
The major objective of the study was to know about challenges being faced by University Librarians of Lahore city for the adoption and provision of Digital Reference Services (DRS).
Mixed method of research was adopted for this research. Quantitative and Qualitative data were gathered from HEC recognized universities of both public and private sector of Lahore city following census and purposive sample of university librarians.
For quantitative data questionnaire was designed and interviews were conducted for qualitative data, and the gathered data were analyzed by SPSS by thematic approach respectively.
Key finding (s):
The librarians are aware of the importance of DRS and they have a positive attitude towards DRS. Few libraries are in adopting phase of DRS. Librarians are facing challenges of energy crisis, finance and lack of planning in implementation of DRS.
Research limitation (s):
The study was conducted in universities libraries of both public and private sector situated in Lahore City and recognized by HEC.
Owing to different advantages like efficiency, time saving and accessibility trends to adopt DRS is increasing. In-spite of all highlighted issues and challenges, DRS has its importance and the librarians working in universities in Lahore city consider it the need of today user, thus they are heading towards DRS and want to offer DRS. It was obvious that DRS had become necessary in academic libraries in coming few years.
Contribution to knowledge:
This study highlights the issues and challenges in implementation of DRS, and would help library professionals in implementation of DRS in their libraries.
Paper Type: Research