A Survey of User Perception and Satisfaction with Reference Services in University Libraries of Punjab

Authors

Shafiq Ur Rehman, University of the PunjabFollow
Farzana Shafique, Islamia University, Bahawalpur
Khalid Mahmood, University of the PunjabFollow

Date of this Version

6-2011

Comments

Published in Library Philosophy and Practice (2011) 14 p.

Abstract

User satisfaction and maximum use of library services and resources have become important topic for libraries. Many libraries, especially university libraries, are focusing on evaluation of user needs and satisfaction. User surveys can provide better understanding of user perception of service quality. Providing high quality reference service is not easy, and it needs regular feedback and assessment. In Pakistan, very few studies are conducted on the status of reference services, and there is no data available on user satisfaction with reference services of university libraries. The purpose of this survey is to get the broad understanding of user perception of and satisfaction with reference services. The survey is limited to all public sector university libraries (N=10) of the Punjab province (Pakistan) having a reasonable collection, staff, and separate reference section, as well as a reference librarian.